Welcome to Fashion Lingerie Store’s FAQ section! We’ve compiled answers to the most common questions about our premium lingerie, shapewear, and swimwear collections. Whether you’re curious about sizing, shipping, or returns, you’ll find the information you need below.
About Our Products
What types of products does Fashion Lingerie Store offer?
We specialize in high-quality intimate apparel including:
- Bikinis and swimsuits
- Bras (including sports bras)
- Shapewear and bodyshapers
- Lingerie and loungewear
- Maternity intimates
- Briefs and bottoms
How do I determine my correct size?
We provide detailed size charts for each product category. For the most accurate fit:
- Measure yourself according to our measurement guide
- Compare your measurements to our size chart
- When between sizes, we recommend sizing up for comfort
Are your products suitable for sensitive skin?
Yes! We carefully select breathable, hypoallergenic fabrics for our collections. Most of our lingerie and shapewear features:
- Soft, skin-friendly materials
- Seamless designs to prevent irritation
- Tagless construction for comfort
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
How do I create an account?
During checkout, you’ll have the option to create an account by providing:
- Your email address
- A secure password
- Basic contact information
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping via EMS for orders over $50 (15-25 business days after dispatch)
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some Asian countries and remote areas. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information:
- For Standard Shipping: Track via DHL or FedEx websites
- For Free Shipping: EMS tracking may be limited in some countries
Returns & Exchanges
What is your return policy?
We want you to love your Fashion Lingerie Store purchase! You may return unworn, unwashed items with original tags within 15 days of receipt for a refund or exchange. Please note:
- Shipping costs are non-refundable
- Final sale items cannot be returned
- Returns must be initiated through our customer service
How do I initiate a return or exchange?
Contact our customer care team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- The item(s) you wish to return/exchange
- Reason for return
How long do refunds take to process?
Once we receive your return:
- Allow 3-5 business days for processing
- Refunds will be issued to your original payment method
- You’ll receive email confirmation when processed
Contact & Support
How can I contact customer service?
Our Omaha-based team is happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 2853 Oak Way, Omaha, US 68111
Do you offer styling advice or product recommendations?
Absolutely! Our intimate apparel experts can help you:
- Find the perfect fit for your body type
- Select items for special occasions
- Create coordinated sets
- Choose the right support level
Didn’t find the answer you need? Our friendly customer care team is always ready to assist. Contact us at [email protected] for personalized support with your Fashion Lingerie Store experience.